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CHC52025

Diploma of Community Services

Prepare for leadership and coordination roles within community services. You’ll learn to manage services, support clients with complex needs, understand legal and ethical requirements, and work confidently across programs focused on wellbeing, support, and community outcomes.

Duration
12 Months
Delivery mode
Hybrib (On-campus/Online)
Next intake
19.01.2026
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About this course

This qualification prepares students for leadership roles within community services organisations. It focuses on managing service delivery, supporting vulnerable populations, and coordinating programs.

Students learn to assess client needs, develop service plans, and work within legal and ethical frameworks. The course emphasises professional practice and effective collaboration with stakeholders.

Graduates are suited for roles such as community services manager, program coordinator, or case manager across a range of community and social service settings.
Outcomes

Learning outcomes

Through a mixture of theory and practical course work, learn to:

Deliver and coordinate person-centred community services support for diverse client needs
Apply case management principles: intake, planning, referrals, coordination and review
Work within legal and ethical frameworks, duty of care, and sector compliance requirements
Communicate effectively with clients, services and stakeholders, including complex situations
Maintain professional documentation and contribute to program coordination outcomes
Outcomes

Course outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

Work-ready capability for community services roles including coordination and case management focus
Strong foundation to operate within Australian legislation, standards and industry codes
Confidence handling complex client needs, service navigation and referral pathways
Clear pathways into advanced community, welfare and related service roles
Practical sector alignment with relevant workplace learning expectations where applicable
Suitability

Is this course right for you?

Before enrolling, please review the requirements and prerequisites below to ensure this course aligns with your experience, capabilities, and training goals.

Course requirements

This course is intended for experienced workers in community and human services roles.

  • Valid photo ID
  • Resume outlining community services experience
  • Evidence of case management or support work
  • Understanding of ethical practice and legislation
  • Strong communication and organisational skills

Entry prerequisites

Relevant industry experience or a Certificate IV level qualification is recommended.

Free assessment

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Complete a short self skills assessment and let our team guide you towards the best option — whether that’s this course, RPL, or gap training.

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  • Identify any gap training required
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Takes 2–3 minutes · No obligation
Pathways

Where this course can take you

Explore career options and next-step study pathways that align with this qualification and your long-term goals.

Career outcomes

Jobs you can pursue

Typical roles graduates move into depending on experience, licensing requirements, and workplace opportunities.

Community Services Worker
$1400–$2300 / week
Industry Community Services
Type Full-time
Case Worker (Entry)
$1500–$2500 / week
Industry Community Services / Casework
Type Full-time
Program Coordinator (Community)
$1550–$2600 / week
Industry Community Services / Programs
Type Full-time
Support Coordinator (NDIS)
$1600–$2800 / week
Industry Community Services / NDIS
Type Full-time
Client Services Coordinator
$1500–$2600 / week
Industry Community Services / Operations
Type Full-time

Salary ranges vary by role, award, employer, location, and experience.

Next steps

Further study pathways

Continue into higher qualifications, specialisations, or complementary training to broaden your opportunities.

Leadership and management pathway
Strengthen leadership capability to manage services, teams and service delivery outcomes.
All Skills course
Pathway into Training and Assessment
If you plan to deliver training or supervise workplace learning, add the TAE qualification.
All Skills course
Further specialisation in community programs
Extend capability through specialised professional development aligned to service delivery roles.
Study option
Talk to our team
Units

What you’ll study

Units are grouped by core and elective. Your trainer will confirm elective selections (where applicable) based on packaging rules and delivery schedule.

Core units
Code
Unit name
Type
CHCCCS004
Assess co-existing needs
Core
CHCCCS007
Develop and implement service programs
Core
CHCCCS019
Recognise and respond to crisis situations
Core
CHCCSM017
Facilitate and review case management
Core
CHCDEV005
Analyse impacts of sociological factors on people in community work and services
Core
CHCDFV001
Recognise and respond appropriately to domestic and family violence
Core
CHCDIV001
Work with diverse people
Core
CHCDIV002
Promote Aboriginal and/or Torres Strait Islander cultural safety
Core
CHCLEG003
Manage legal and ethical compliance
Core
CHCMGT005
Facilitate workplace debriefing and support processes
Core
CHCPRP003
Reflect on and improve own professional practice
Core
HLTWHS003
Maintain work health and safety
Core
Elective units
Code
Unit name
Type
BSBPEF401
Manage personal health and wellbeing
Elective
CHCADV002
Provide advocacy and representation services
Elective
CHCADV003
Represent clients in court
Elective
CHCADV004
Represent organisation in court or tribunal
Elective
CHCADV005
Provide systems advocacy services
Elective
CHCAOD004
Assess needs of client with alcohol and other drugs issues
Elective
CHCAOD005
Provide alcohol and other drugs withdrawal services
Elective
CHCAOD007
Develop strategies for alcohol and other drugs relapse prevention and management
Elective
CHCAOD008
Provide advanced interventions to meet the needs of clients with alcohol and other drugs issues
Elective
CHCAOD009
Develop and review individual alcohol and other drugs treatment plans
Elective
CHCCCS003
Increase the safety of individuals at risk of suicide
Elective
CHCCCS009
Facilitate responsible behaviour
Elective
CHCCCS033
Identify and report abuse
Elective
CHCCCS035
Support people with autism spectrum disorder
Elective
CHCCCS038
Facilitate the empowerment of people receiving support
Elective
CHCCDE023
Develop and deliver community projects
Elective
CHCCDE024
Support community action
Elective
CHCCDE025
Develop and support community leadership
Elective
CHCCDE026
Develop and lead community engagement strategies to enhance participation
Elective
CHCCDE027
Implement community development strategies
Elective
CHCCDE028
Work within organisation and government structures to enable community development outcomes
Elective
CHCCDE031
Develop and implement a community renewal plan
Elective
CHCCOM003
Develop workplace communication strategies
Elective
CHCCOM004
Present information to stakeholder groups
Elective
CHCCSL001
Establish and confirm the counselling relationship
Elective
CHCCSL002
Apply specialist interpersonal and counselling interview skills
Elective
CHCCSL003
Facilitate the counselling relationship and process
Elective
CHCCSL007
Support counselling clients in decision-making processes
Elective
CHCCSM009
Facilitate goal-directed planning
Elective
CHCCSM010
Implement case management practice
Elective
CHCCSM012
Coordinate complex case requirements
Elective
CHCCSM014
Provide case management supervision
Elective
CHCCSM015
Undertake case management in a child protection framework
Elective
CHCCSM016
Undertake advanced assessments
Elective
CHCDEV004
Confirm developmental status
Elective
CHCDEV006
Analyse information for service planning and delivery
Elective
CHCDFV002
Provide support to children affected by domestic and family violence
Elective
CHCDFV004
Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities
Elective
CHCDFV006
Counsel clients affected by domestic and family violence
Elective
CHCDFV007
Work with users of violence to effect change
Elective
CHCDFV009
Establish change promoting relationship with users of domestic and family violence
Elective
CHCDFV012
Make safety plans with people who have been subjected to domestic and family violence
Elective
CHCDIS015
Develop and provide person-centred service responses
Elective
CHCDIS016
Develop and promote positive person-centred behaviour supports
Elective
CHCDIS017
Facilitate community participation and social inclusion
Elective
CHCDIS019
Provide person-centred services to people with disability with complex needs
Elective
CHCDIV003
Manage and promote diversity
Elective
CHCEDU002
Plan health promotion and community intervention
Elective
CHCEDU003
Provide sexual and reproductive health information to clients
Elective
CHCEDU004
Develop, implement and review sexual and reproductive health education programs
Elective
CHCEDU009
Provide parenting, health and well-being education
Elective
CHCFAM001
Operate in a family law environment
Elective
CHCFAM003
Support people to improve relationship
Elective
CHCFAM004
Facilitate changeovers
Elective
CHCFAM005
Facilitate and monitor contact
Elective
CHCFAM006
Assist families to self-manage contact
Elective
CHCGRP002
Plan and conduct group activities
Elective
CHCINM001
Meet statutory and organisation information requirements
Elective
CHCLLN001
Respond to client language, literacy and numeracy needs
Elective
CHCMGT001
Develop, implement and review quality framework
Elective
CHCMGT002
Manage partnership agreements with service providers
Elective
CHCMGT003
Lead the work team
Elective
CHCMGT004
Secure and manage funding
Elective
CHCMGT006
Coordinate client directed services
Elective
CHCMHS001
Work with people with mental health issues
Elective
CHCMHS002
Establish self-directed recovery relationships
Elective
CHCMHS003
Provide recovery oriented mental health services
Elective
CHCMHS004
Work collaboratively with the care network and other services
Elective
CHCMHS005
Provide services to people with co-existing mental health and alcohol and other drugs issues
Elective
CHCMHS006
Facilitate the recovery process with the person, family and carers
Elective
CHCMHS007
Work effectively in trauma informed care
Elective
CHCMHS008
Promote and facilitate self advocacy
Elective
CHCMHS011
Assess and promote social, emotional and physical wellbeing
Elective
CHCMHS013
Implement trauma informed care
Elective
CHCPOL002
Develop and implement policy
Elective
CHCPOL003
Research and apply evidence to practice
Elective
CHCPRP001
Develop and maintain networks and collaborative partnerships
Elective
CHCPRP004
Promote and represent the service
Elective
CHCPRP005
Engage with health professionals and the health system
Elective
CHCPRT025
Identify and report children and young people at risk
Elective
CHCPRT026
Support the rights and safety of children and young people
Elective
CHCPRT027
Work collaboratively to maintain an environment safe for children and young people
Elective
CHCPRT029
Work within a practice framework
Elective
CHCPRT032
Provide supervision in a secure system
Elective
CHCPRT033
Provide support to children and youth in out-of-home care
Elective
CHCPRT034
Work with children and young people with complex trauma and attachment issues and needs
Elective
CHCSET003
Work with forced migrants
Elective
CHCSET004
Undertake bicultural work with forced migrants in Australia
Elective
CHCSOH013
Work with people experiencing or at risk of homelessness
Elective
CHCSOH014
Manage and maintain tenancy agreements and services
Elective
CHCSOH019
Manage head lease
Elective
CHCSOH020
Develop quality systems in line with registration standards
Elective
CHCSOH021
Work with clients within the social housing system
Elective
CHCSOH022
Develop social housing enterprise opportunitie
Elective
CHCSOH023
Acquire properties by purchase or transfer
Elective
CHCYTH013
Engage respectfully with young people
Elective
CHCYTH016
Respond to critical situations
Elective
CHCYTH017
Develop and implement procedures to enable young people to address their needs
Elective
CHCYTH022
Provide services for the needs and circumstances of young people
Elective
CHCYTH024
Manage service response to young people in crisis
Elective
HLTAHW031
Provide information/strategies to enhance capacities of Aboriginal/Torres Strait Islander families
Elective
HLTAID014
Provide Advanced First Aid
Elective

Facilities built for real trade skills

Train in purpose-built labs designed to simulate workplace environments — so you can practice practical tasks, follow structured activities, and complete assessments using industry-relevant equipment.

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RTO

RTO delivering this course

This course is delivered through the RTO listed below. Where no partner is specified, All Skills College delivers the course.

View all RTO partners →
Frontier Institute of Technology
RTO Code: 21244
Legal name
Frontier Training and Technology Pty Ltd
ABN
70102164974
Website
Visit website
Verify on training.gov.au →
Official registration source
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